About UsCybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question ?Am I under attack?? proactively, without manual effort.We are a company that wins as one. We are daring, always evolving, and never give up. Most importantly we accept our employees for who they are and embrace people that may not fit the typical mold #UBU.Position Summary We are looking for a bright Technical Support Engineer who will provide enterprise level technical support for our customers. As a part of the ongoing job, the ideal candidate will perform customer support tasks for Cybereason?s innovative hunting platform and be able to work remotely within Europe. Responsibilities Act as the technical focal point for customers, partners and internal teams, investigating and analyzing complex customer scenarios and providing innovative solutions for their needsHandle incoming supports calls/emails of existing and onboarding customers under defined SLA?sFinding creative solutions, possess out of the box thinking to unique problems, and capable of thriving under pressureCollaborate with Product team and R&D scrum teams to ensure Cybereason?s hunting platform are designed for supportabilityWork closely with the company?s Customer success and Sales teams, as well as our global customers across multiple territories and regionsMaintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base Experience Experience as a Tier 3 Technical Support Engineer - at least 2 yearsProven experience with Linux, Windows, Bash and PythonPrior hands-on work with cloud environments (AWS/GCP/Oracle)Experience with server virtualization technologies(VmWare/Hyper-V/XenDesk) and/or supporting On-Premise SolutionsTechnical understanding and troubleshooting experience in web products and environmentsDatabases (MySQL, Mongo) - AdvantageStrong client-focus and collaborative work styleAbility to understand and explain technical informationPeople person & team player - collaborate with team members and welcome the opportunity to interact with anyone, everywhereBe autonomous and autodidact. You don't mind working independently from time to timeService oriented approach with strong client-focused skills, able to process and explain technical information in various levels
