Operations Support Employées (H/F)

Functieomschrijving

Deliver excellent Operations Support service within the areas relevant for the market e.g.

• Administration
• Transactional tasks not handled in Shared Service Center
• Logistics queries

Escalated complaints 2nd level support

Helps implementing standardization of Operations Support tasks across markets in the region by sharing knowledge

Personal Responsability

• Ownership and achievement of personal targets, KPIs and objectives to drive own success as well as overall business success
• Be open to and engaged with performance management and coaching agenda – learn and develop though interactions with managers and peers
• Be a proactive and effective contributor to overall Operations function
• Embody a one team mindset

Functie-eisen

• Skilled CRM user – full compliance with CRM standards and requirements
• Systems minded with the ability to easily navigate multiple screens and software programmes and adapt quickly to new systems
• Good level of basic education
• Good level of basic literacy and numeracy skills
• Problem solving in a customer service environment
• First class communication skills, both written and verbal, mainly written
• Comfortable working in a fast-paced environment
• Comfortable working to targets/KPIs
• Comfortable giving and receiving feedback
• Experienced CRM user is an advantange
• Fluent in written and spoken Flemish/French

Arbeidsvoorwaarden

Une mission interim sur du long terme