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Boncoin - Capijob

Boncoin - Capijob

Operations Support Employées (H/F)

Dpt / Région : Alsace, 67, 68

Contrat :

Expérience : NC

Niveau d´étude : NC

Permis demandé : Permis NC

Salaire :

Niveau de qualification : NC

Société : Actief Interim Wavre


Deliver excellent Operations Support service within the areas relevant for the market e.g.

  • Administration
  • Transactional tasks not handled in Shared Service Center
  • Logistics queries

Escalated complaints 2nd level support

Helps implementing standardization of Operations Support tasks across markets in the region by sharing knowledge

Personal Responsability

  • Ownership and achievement of personal targets, KPIs and objectives to drive own success as well as overall business success
  • Be open to and engaged with performance management and coaching agenda – learn and develop though interactions with managers and peers
  • Be a proactive and effective contributor to overall Operations function
  • Embody a one team mindset


  • Skilled CRM user – full compliance with CRM standards and requirements
  • Systems minded with the ability to easily navigate multiple screens and software programmes and adapt quickly to new systems
  • Good level of basic education
  • Good level of basic literacy and numeracy skills
  • Problem solving in a customer service environment
  • First class communication skills, both written and verbal, mainly written
  • Comfortable working in a fast-paced environment
  • Comfortable working to targets/KPIs
  • Comfortable giving and receiving feedback
  • Experienced CRM user is an advantange
  • Fluent in written and spoken Flemish/French


Une mission interim sur du long terme